Get your super backAustralian Registration Office Pty Ltd (ABN 58 645 964 156) ("we", "us") operates daspa.com.au. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated: 8 July 2026.
1. What we collect
- Identity and contact details, name, date of birth, email, phone, current overseas address.
- Travel and visa details, passport number and country of issue, visa subclass, departure date, visa status.
- Tax and super details, Tax File Number (optional; collected under the taxation laws for the purpose of your claim), super fund names and account details.
- Bank details, the account (Australian or international) your DASP is to be paid to.
- Identity verification data, document images, selfie and biometric verification results, processed by our provider Stripe (see section 4).
- Payment data, processed by Stripe; we do not see or store your full card number.
2. Why we collect it
Solely to provide the DASP lodgement service: confirming eligibility, locating your super, verifying your identity as required by law, lodging your application with funds and the ATO, keeping you informed of progress, and meeting our record-keeping obligations as a registered tax agent. We do not sell personal information or use it for third-party marketing.
3. Who we disclose it to
- The Australian Taxation Office, the Department of Home Affairs and your superannuation fund(s), as necessary to progress your claim under the authority you sign;
- Stripe, which handles both card payment and identity verification, under its own privacy terms;
- Our secure infrastructure providers (database and hosting), bound by confidentiality;
- Regulators or courts where the law requires it.
4. Identity verification by Stripe Identity
Identity verification is powered by Stripe Identity, the same provider that processes your card payment. When you verify, a photo of your passport and a photo of your face are captured with your device camera and processed by Stripe in Stripe's own environment, and Stripe uses biometric technology to compare the two. Saved images and scans are not accepted, which is why a working camera is needed. We receive the verification outcome and the reference data drawn from your document; we do not receive or store your biometric data. Stripe's own privacy policy governs its processing. You give explicit consent to this in the claim form before verification begins. Where a document cannot be verified electronically we verify identity manually instead, and we will tell you if that applies to you.
5. Tax File Numbers
TFNs are collected, used and disclosed only as permitted by the taxation laws and the Privacy (Tax File Number) Rule 2015. That is, to identify your superannuation and lodge your claim. Providing your TFN is optional; declining may make it harder to locate all of your super.
6. Overseas recipients
You will usually be overseas when we serve you; correspondence necessarily travels to you there. Our verification and payment providers may process data in secure facilities outside Australia under their published safeguards.
7. Security and retention
Data is stored in access-controlled systems with encryption in transit and at rest, and access limited to the team working your claim. As a registered tax agent we must retain engagement records for at least five years, after which they are securely destroyed or de-identified.
8. Access, correction and complaints
You may request access to or correction of your personal information, or make a privacy complaint, by emailing claims@daspa.com.au. If we cannot resolve a complaint, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).